Last Updated: August 6, 2025

This Privacy Policy describes how iLamporul (“we,” “us,” or “our”), operated by Dran Exports Private Limited, collects, uses, and discloses your personal information when you visit, use, or make a purchase from www.ilamporul.in (the “Site”), which is built on the Zoho Commerce platform.

1. Who We Are

• Website Name: www.ilamporul.in
• Company Name: A domestic wing of Dran Exports Private Limited
• Brand: iLamporul
• Directors: Mr. Narendran Sivasubramaniam and Mrs. Sonia Narendran
• Email: ilamporul@gmail.com
• Contact Number: +91 97509 13953 / 843-843-0469
• Address: BK Pudur, Kuniyamuthur, Coimbatore – 641008, Tamil Nadu, India

We are a Coimbatore-based grocery delivery service providing fresh groceries, vegetables, dairy, and kitchen essentials to homes, apartments, hostels, kalyana mandapams, and catering services.

2. Information We Collect

When you visit our Site, place an order, or contact us, we collect certain personal information to process your orders, improve your experience, and provide support.

Types of Personal Information we collect:

• a) Device Information
  • Examples: Browser version, IP address, time zone, cookie data, pages/products viewed, and how you interact with the Site.
  • Purpose: To load the Site accurately, ensure security, and perform analytics for improvement.
  • Source: Automatically collected using cookies, log files, web beacons, and Zoho Commerce analytics.

b) Order Information

• Examples: Name, billing and shipping address, phone number, email, and payment information (excluding full credit card details, which are processed securely by our payment gateway).

Purpose:

• Fulfill your orders and deliver products
• Process payments and provide invoices
• Send order confirmations and updates
• Detect and prevent fraudulent activities

• Source: Collected directly from you during checkout.
• Shared With:
  • Zoho Commerce (store platform)
  • Razorpay (payment gateway)
  • Our delivery partners for shipping

• c) Customer Support Information
  • Examples: Name, email, phone number, and details of your query.
  • Purpose: To respond to your inquiries and provide personalized support.
  • Source: Directly collected when you contact us.

3. How We Use Your Personal Information

We use your Personal Information to:

• Operate and maintain our Zoho Commerce-powered website
• Process and fulfill your orders, including delivery and invoicing
• Communicate with you about your orders and any updates
• Improve our services, website experience, and product offerings
• Ensure transaction security and prevent fraudulent activity
• Comply with legal and regulatory obligations

4. Sharing Your Personal Information

We share your information only as necessary to provide our services:

• Zoho Commerce: Our e-commerce platform that powers our website
• Razorpay: For secure payment processing
• Delivery Partners (Local Logistics): For home delivery of your orders
• Legal Requirements: When required to comply with law or to protect our rights

We do not sell or trade your personal information to third parties.

5. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access your personal data we hold
• Correct inaccurate or incomplete data
• Request Erasure of your personal data in certain cases
• Data Portability to transfer your data to another provider
• Withdraw Consent for processing where applicable

To exercise your rights, contact us at ilamporul@gmail.com.

6. Cookies

We use cookies to improve your experience on our Site, manage cart sessions, and analyze website usage. You can disable cookies through your browser settings, but some features may not function properly.

7. Do Not Track

We currently do not alter our data collection and use practices when we detect “Do Not Track” signals from your browser.

8. Data Retention

We retain order and account information for as long as necessary to:

• Fulfill your orders
• Comply with accounting and legal requirements
• Support any post-sale queries

You may request deletion of your data at any time by contacting us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational changes, legal or regulatory requirements, or enhancements in our privacy practices. All updates will be posted on this page with the “Last Updated” date.

10. Contact Us

If you have any questions, complaints, or requests regarding your privacy, please contact us:

• iLamporul – A domestic wing of Dran Exports Private Limited
• Address: BK Pudur, Kuniyamuthur, Coimbatore – 641008, Tamil Nadu, India
• Phone: +91 97509 13953
• Email: ilamporul@gmail.com

This policy ensures that housewives, families, and institutional buyers can shop with iLamporul confidently, knowing that their data and privacy are protected.