Last Updated: August 8, 2025

1. Introduction Welcome to ilamporul.in (“the Site”), a domestic wing of Dran Exports Private Limited. By accessing or using our Site, you agree to be bound by these Terms and Conditions and our Privacy Policy. This Site is a grocery delivery service that provides fresh produce, groceries, and essential household items to customers in Coimbatore, Tamil Nadu. Please read these terms carefully before using our services.

2. User Account

• To place an order on our Site, you must create a user account by providing accurate and complete information, including your name, address, email, and phone number.
• You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.
• You agree to notify us immediately of any unauthorized use of your account. We will not be liable for any loss or damage arising from your failure to protect your account information.
• We reserve the right to suspend or terminate your account at our discretion if you violate any of these terms.

3. Product Information and Availability

• We make every effort to display accurate and up-to-date product information, including images, descriptions, and pricing. However, we do not warrant that product descriptions or other content on the Site are always accurate, complete, reliable, or error-free.
• All products listed on the Site are subject to availability. In the event a product is out of stock after you have placed an order, we will notify you and offer a suitable replacement or a refund.

4. Pricing and Payment

• All prices are listed in Indian Rupees (₹) and are inclusive of GST, unless otherwise stated.
• Prices for products are subject to change without notice. The price charged will be the one displayed at the time of checkout.
• We accept various payment methods, including credit/debit cards, net banking, UPI, and Cash on Delivery (COD). All online payments are processed through our secure payment gateway, Razorpay.
• You agree to pay for all orders placed using your account. We are not responsible for any additional charges or fees that may be levied by your bank or payment provider.

5. Order and Delivery

• By placing an order on our Site, you are making an offer to purchase the product(s) at the listed price. Your order is considered accepted once we send you an order confirmation.
• Our delivery services are limited to the city of Coimbatore. We reserve the right to refuse or cancel orders to locations outside our service area.
• Delivery times are estimates and may vary due to factors beyond our control, such as traffic, weather, or high order volumes. We will communicate any significant delays to you.
• Please refer to our Shipping & Delivery Policy for detailed information on delivery charges, timelines, and our handling of damaged or missing items.

6. Returns, Refunds, and Cancellations

• Our Returns, Refunds, and Exchange Policy governs all returns, refunds, and exchanges. By placing an order, you agree to this policy.
• We reserve the right to refuse a return or refund if the product is not in its original condition or if the return request is made outside the specified timeframe.

7. Intellectual Property

• All content on the Site, including text, graphics, logos, images, and software, is the property of Dran Exports Private Limited and is protected by Indian and international copyright laws.
• You may not use, reproduce, or distribute any content from the Site without our express written permission.

8. Limitation of Liability

• ilamporul.in, its directors, employees, and affiliates will not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of, or inability to use, the Site or its products.
• In no event shall our total liability to you for any and all damages exceed the amount paid by you for the specific product that is the subject of the claim.

9. Indemnification

• You agree to indemnify and hold harmless ilamporul.in and its affiliates, directors, and employees from any and all claims, liabilities, damages, and expenses (including legal fees) arising from your use of the Site or your violation of these Terms and Conditions.

10. Governing Law and Jurisdiction

• These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
• Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu.

11. Changes to the Terms

• We reserve the right to update or modify these Terms and Conditions at any time. The updated terms will be posted on the Site, and your continued use of the Site will constitute your acceptance of the revised terms.

12. Contact Us

• If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
  • Email: ilamporul@gmail.com
  • Phone/WhatsApp: +91 97509 13953